Complaints


We are happy to provide you with a copy of our Complaints Policy upon request.
We take any complaints very seriously and should you be dissatisfied with our services we
will immediately review your complaint and offer a meeting with the Director of the
Company to discuss your concerns.
We will endeavour to resolve any issues as quickly and expediently as possible but if you
remain unhappy with our review then you can have the complaint independently looked at by the
Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with
lawyers. The Legal Ombudsman expects complaints to be made to them within one year of the date
of the act or omission about which you are concerned or within one year of you realising there was a
concern. You must also refer your concerns to the Legal Ombudsman within six months of our final
response to you.
The Legal Ombudsman’s contact details are: –
Telephone: 0300 555 0333 Minicom: 0300 555 1777
Website: www.legalombudsman.org.uk
Post: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
Bring your complaint to us | Legal Ombudsman

You may also raise your complaint with the Solicitors Regulation Authority (SRA) if you feel
that we have breached the Principles set out by the SRA. SRA | Reporting an individual or
firm | Solicitors Regulation Authority

We will endeavour to resolve any issues as quickly and expediently as possible but if you remain unhappy with our review we will give you details of the service offered by the Legal Ombudsman. Bring your complaint to us | Legal Ombudsman

You may also raise your complaint with the Solicitors Regulation Authority (SRA) if you feel that we have breached the Principles set out by the SRA. SRA | Reporting an individual or firm | Solicitors Regulation Authority